Refund & Return Policy
digitalcodetechnologies Service
Digitalcodetechnologies Services USA strives to provide our customers with excellent assistance and to provide them with fair return services. To ensure our customers are satisfied with the product(s) they order, we offer a 30 day product guarantee. Within 30 days of delivery, Digitalcodetechnologies Services USA will refund the full amount, minus the cost of shipping, on new, unopened items. Before returning any product, you must obtain authorization by contacting us by email at ntmart.info
Digitalcodetechnologies Services USA will pay the return shipping for incorrect or defective items for any Digitalcodetechnologies Services USA shipping error. Customers can expect to receive a refund within 2-4 weeks. This estimate includes the shipping time back to our company, an authorization check, and refund processing. Refunds can only issued in the form of the original method of payment. If you receive an incorrect or defective item due to an error on our part and would like a replacement, Digitalcodetechnologies Services USA will pay the return shipping price for the incorrect item and ship the correct item out to the customer via upgraded shipping. Subscriptions require a 30 day notice of cancellation.
For electronic delivery, Digitalcodetechnologies Services USA will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, IO Digitalcodetechnologies USA will refund the purchase price of the product in the form of the original method of payment.
- Open License – Digitalcodetechnologies Services USA may charge a 15% restocking fee on Open License orders that have been submitted to distribution or fulfilled.
- Retail Licenses – Digitalcodetechnologies Services USA may charge a 15% restocking fee on retail orders that have been fulfilled.
- Anti-Virus – Digitalcodetechnologies Services USA may charge a 25% restocking fee on Anti-Virus orders that have been fulfilled.
SHIPPING
When an order is placed online or through our customer service department, the estimated time frame for delivery is based upon several factors, including the destination, shipping method, and when the order was placed.
- Ground: 1-2 days processing time. 4 – 10 Business days for delivery
- Express Saver:1-2 days processing time. 2 – 3 Business days for delivery
- Standard Overnight:1-2 days processing time. 1 Business day for delivery.